Faq
It is concurrent users licensing model. Every user can open unlimited terminal sessions within single browser instance. It will be counted as a single license usage.
It is perpetual one-time payment without additional cost.
We have a base price / user with great discounts depending on number of concurrent users.
To machine. All partitions have the same QSRLNBR. License can be split (limited) through web admin console for every partition.
Absolutely. Every user session (not terminal session) will be counted as a single license usage.
After you sign a memorandum confirming machine is used only as an alternative backup, we will provide you 1year renewable license.
Faq
There is an optional yearly maintenance fee which include technical support and product updates.
For small clients, there are 50 tickets included in maintenance and support. For large clients, support is unlimited.
Yes, every client gets basic SLA-6. Clients with yearly maintenance program, automatically get SLA-3. SLA-1 is also available at additional cost.
Customer requested feature is charged separately. If the feature is included as a standard offering, we might do it free of charge.
Absolutely. Every user session (not terminal session) will be counted as a single license usage.
Number denotes response time from 6hr to 1hr regardless of time zone.
Faq
No. Green Screen Service is a product installed on a central server (MS Windows, Linux, IBM i). Workstation operators opens URL link to the Green Screen Server for terminal session.
Yes. Make sure your IBM i servers are accessible from cloud location.
Yes. In most cases, there is nothing to be installed on user workstation. However, browser extension and integration modules can be installed through PDC login script.
Yes. For local installation, please ensure remote access to the location where to install the product through remote access software.
Almost everywhere Java runtime is accessible. MS Windows, Linux, AIX, IBM i, cloud environment, Docker etc.
Yes, there is a registry file which can be distributed through PDC login process for silent install. There is also silent config procedure.