Terms & Conditions

  • 1. General

    These Terms and Conditions ("Agreement") governs the use of the services ("Service") that are made available by Green Screens Ltd. ("Green Screens Ltd.", "we" or "us"). These Terms and Conditions represent the whole agreement and understanding between Green Screens Ltd. and the individual or entity who subscribes to our service ("Subscriber" or "you").

    PLEASE READ THIS AGREEMENT CAREFULLY. By submitting your application and by your use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement. www.greenscreens.io may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that www.greenscreens.io believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.

    www.greenscreens.io may, in its sole discretion, change or modify this Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Subscribers upon posting of the modified Agreement to this web address (URL): https://www.greenscreens.io/terms-and-conditions.html. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.

  • 2. Services

    www.greenscreens.io offers Subscribers domain name registration, cloud hosting for our products, technical support and maintenance services for the duration of the service term purchased from www.greenscreens.io.

    Services are provided on the basis of facility and equipment availability. www.greenscreens.io reserves the right not to provide one or more Services where necessary facilities or equipment are not available, or for any other reason.

    Access to the web and telnet servers is terminated upon expiry of the Service.

  • 3. Cloud Services

    All web page error requests (such as 403 errors or 404 errors) will direct traffic to a default www.greenscreens.io error page. This error page informs visitors that the web page they are looking for cannot be found, and may include, but without limitation to, the following:

    1. Links to additional products and services offered by www.greenscreens.io.
    2. Advertisements for products and services offered by third-parties.
    3. An internet search engine interface.

    Depending on which plan you choose, you may request to change the billing term of your hosting service through your account control panel. In such cases, the expiry date of your hosting service will be adjusted according to the billing term that you have requested. Any optional features for your hosting plan will be billed according to the term that you have requested.

    If your plan includes a custom domain name, you will be required to pay a fee to reimburse www.greenscreens.io for the domain name setup.

    All www.greenscreens.io services, including service trials and promotional hosting offers, and their billing terms may be prorated and adjusted to expire on the last day of a month.

    All service trials and promotion offers are considered to be delivered in full upon the completion of the service term stated on the trial or offer invoice found in your account control panel. www.greenscreens.io is not obligated to provide reimbursement for any proration or service term adjustment on service trials or promotional offers.

    Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All hosting services will renew at the regular renewal rate.

    In the absence of a cancellation request from you, your service will be renewed for a successive term, at the regular renewal rate, on the 16th of the expiry month.

  • 4. Definition of Unlimited Usage

    What "Unlimited" means: www.greenscreens.io does not set an arbitrary limit on the amount of resources an account can use.

    What "Unlimited" DOES NOT mean: The accounts are not intended to support the greater web hosting needs of large enterprises or to be used as an online storage warehouse to store backups, archiving of electronic files or emails, documents, log files, etc. or to be used as a media file streaming/sharing hub.

    Reselling any of the Service's resources is strictly prohibited. Any accounts found to be reselling resources will immediately be suspended, with or without notice. Reselling of account resources is only permitted if you are using a Reseller Hosting Plan, a Virtual Private Server (VPS) or a Dedicated Server.

    www.greenscreens.io's "Unlimited" services are provisioned in a shared hosting environment. Any account found to be adversely affecting the performance of other Subscriber accounts by excessively using network bandwidth, server storage, memory or CPU resources, will be flagged by www.greenscreens.io administrators and anti-abuse controls. These Subscribers will then be asked to consider Virtual Private Server (VPS) or Dedicated Server services. Serious offenses will result in the account service suspension or termination, with or without notice.

  • 5. Domain Name Registration

    www.greenscreens.io offers custom domain name linking to provided non-shared services. www.greenscreens.io processes registration and renewal services through these respective registrars at its discretion.

    You acknowledge and agree that www.greenscreens.io may, but is not obligated to, place your domain name in a Domain Lock status to prevent unauthorized transfers of your domain name.

    Domain names which have opted in to the Automatic Domain Renewal service, and any optional features associated with them, will be automatically renewed for the minimum term available for that domain type at the regular renewal rate 6 days prior to expiry. You will be solely responsible for all renewal costs and for any other costs in doing so. Subscribers may choose to opt in or out of the Automatic Domain Renewal service via your account control panel.

    Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All domain names registrations will renew at the regular renewal rate.

    Subscribers who wish to transfer their domain name registration to another domain name registrar while the registration is expired are also subject to a Domain Transfer Fee.

    The Domain Transfer Fee is based on the domain type and is subject to any applicable taxes.

  • 6. Service Fees / Payments / Invoices

    All www.greenscreens.io fees and charges are quoted and billed in Euros unless otherwise noted.

    Members have the option to pay services fees in Euros or US Dollars. If US Dollars is selected as the billing currency, Members will be charged the US Dollar equivalent of the Euro total. The exchange rate used ("Exchange Rate") is subject to change from time to time and depends on exchange rates of payment processors.

    www.greenscreens.io uses an automated payment processing system and only accepts credit card or PayPal payments at this time. All Subscribers are required to maintain valid payment information on file for the processing of any applicable service fees. At its sole discretion, www.greenscreens.io may use credit card issuer-approved services, such as VISA Account Updater and MasterCard Automatic Billing Updater, to acquire updated payment information for the purpose of processing outstanding payments that are on your account.

    www.greenscreens.io may take any reasonable action to validate your payment and registration information, and collect all payments due. You agree to pay all attorney and collection fees arising from any efforts to collect any past due amounts from you, to the extent allowed by law.

    Service fees are due at the time of order or on the day of renewal. All fees must be paid in full.

    Invoices for all www.greenscreens.io services can be found by logging into your account control panel.

    Billing inquiries and disputes should be brought to www.greenscreens.io's attention within 30 days of the invoice date. Failure to do so will be deemed to be an admission that the invoice and charges are accurate.

    If any chargeback or charge dispute notices are received for your account, services provided to you may be immediately suspended pending investigation, and you will be subject to chargeback service charges. Where applicable, www.greenscreens.io reserves the right to put your cloud services into "Hold" status and deny any transfer requests for those services until the chargeback or dispute issue has been resolved.

    Accounts will be suspended if its service renewal fees are not paid within 72 hours of the due date. Accounts suspended in this manner can be re-activated upon payment of the Account Reactivation Fee (see below).

    Any applications or requests for services will be declined if payment cannot be successfully processed within 72 hours of the order.

    www.greenscreens.io reserves the right to modify service fees and rates, effective upon posting on the www.greenscreens.io website.

  • 7. Termination / Plan Change / Refund Policy

    www.greenscreens.io may terminate your Service under the following circumstances (non-exclusive list):

    1. Non-payment of fees
    2. You are in breach of any term or condition of this Agreement
    3. Your use of the Service disrupts www.greenscreens.io business operations or affects any other party

    All Subscriber data is removed from www.greenscreens.io servers for such terminations.

    You may request account termination or hosting plan changes at any time by contacting our Customer Service team either through phone or case ticket. Our contact information can be found on the Support page of our website: https://www.greenscreens.io/contact.html/

    When submitting your cancellation request, you must provide the correct username and password for your account for verification. Incomplete cancellation requests will be deemed invalid and will not be processed. You will be responsible for any service fees that arise from your failure to cancel your account.

    7.a. Cloud service Refund Policy

    You are eligible for a refund under the following circumstances only:

    1. If you cancel your account within 30 days of sign-up, you will, upon request, receive a refund of the cloud fees paid, less any setup fees.
    2. If you cancel your account within 45 days of a hosting service renewal, you will, upon request, receive a full refund of all cloud fees paid on your most recent renewal. You will be subject to a EUR 20.00€ Refund Processing Fee.
    3. If you cancel your account within 14 days of a hosting plan change, you will, upon request, receive a full refund of all hosting fees paid on your most recent cloud plan change, less any setup fees. You will be subject to a EUR 20.00€ Refund Processing Fee.

    Refunds will not be given for services that are billed monthly or for one-time service fees.

    If your hosting plan includes a free domain name, you may be required to pay an additional EUR 20.00€ Domain Reimbursement Fee to reimburse www.greenscreens.io for the domain name registration when you do any of the following:

    1. You cancel your subscription to the cloud plan.
    2. Your subscription to the cloud plan ends.
    3. You make changes to your DNS settings.
    4. You transfer the domain name to another domain registrar.

    Domain name registrations, regardless if it is an initial registration or a renewal of an existing registration, cannot be cancelled and will remain in effect until the end of the registration term.

    7.b. Local Service Installation Refund Policy

    Refunds for local installation at client site:

    Money back grants are valid when you do any of the following:

    1. Buyer requested refund within 30 days without any further notice or explanation if product is bought after try-before-buy period.
    2. Buyer requested refund within 60 days without any further notice or explanation if product is bought without try-before-buy period.

    Money back grants are NOT valid for any of the following:

    1. Improper use of the product
    2. Using old unsupported versions of browsers
    3. Improper installation under conditions not mentioned in technical manual requirements
    4. Using old unsupported versions of Android OS (older than release 5.1)
    5. Using unsupported Android device (slow, low end devices, not updated system browser)
    6. Having network bandwidth issues which makes slow responses
    7. Having network stability issues which makes product inoperative
    8. Having VPN security setup issues which makes communication termination for Green Screens Terminal service
    9. Having server hardware issues as overloaded server with other services
    10. Having client OS issues as running multiple antivirus SW which makes processing slower
    11. Having client OS issues as running browser extensions which interfere with web terminal making it inoperative
    12. Having improperly setup system and system services which makes product inoperable
    13. Having firewall blocking ports or advanced packet filtering making product partially operable
    14. Not checking the product with the latest SW update
    15. Not requesting Green Screens issues forensics
    16. Not requesting independent issues forensics

    7.c. General Refund Policy

    Only one refund may be issued for each invoice. www.greenscreens.io reserves the right to grant or deny any refund requests.

  • 8. Subscriber Responsibility

    When you apply to use www.greenscreens.io services, you will be asked to select a Subscriber ID and Password. The Subscriber ID and Password are the means through which you access certain services. You acknowledge and agree that it is your responsibility to safeguard the Subscriber ID and Password you select from any unauthorized use. IN NO EVENT WILL www.greenscreens.io BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR SUBSCRIBER ID OR PASSWORD.

    Subscribers are responsible for maintaining accurate account information at all times, including credit card and contact information. This information can be updated in your account control panel.

  • 9. Prohibited Conduct

    Your use of the Service must follow EU laws, and the laws of your country at all times.

    You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, or consuming excessive amounts of memory, CPU or bandwidth capacity.

    The following is a non-exclusive list of content, and behavior prohibited by the Service:

    1. Content that contains or contains links to: nudity, pornography, adult content, materials with sex or foul language.
    2. Content that condones, promotes, contains, or links to warez, cracks, hacks, their associated utilities, or other piracy related information, whether for educational purposes or not.
    3. Content that is grossly offensive to the community, including blatant expressions for bigotry, prejudice, racism, hatred or excessive profanity, or to post any obscene, filthy, excessively violent, harassing, or otherwise objectable material.
    4. Content that sells or promotes any products or services that are unlawful in the location at which the content is posted or received.
    5. Content that infringes or violates any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property right of any third party.
    6. Content that promotes mail fraud, multi-level marketing (pyramid) schemes or other illegal or fraudulent activities.
    7. Content that posts or discloses any personally identifying information or private information about any third parties without their express consent.
    8. Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any www.greenscreens.io service, solution or technology.
    9. Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of individual passwording of Subscriber Sites (or pages contained therein).

  • 10. Notices

    You agree that, unless other instructions are posted on www.greenscreens.io's website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or fax, or sent by registered mail or by courier to each of the parties in accordance with the most current contact information you have provided to us, and the contact information for www.greenscreens.io posted on the www.greenscreens.io website. All notices shall be effective upon receipt, except that email and fax notices shall be effective upon transmission.

  • 11. Privacy

    The www.greenscreens.io Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of Subscribers' personal information. The www.greenscreens.io Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy to this URL: https://www.greenscreens.io/privacy-policy.html/

    Email newsletters will only be sent directly by www.greenscreens.io. Subscriber information will not be disclosed or sold to any third parties.

  • 12. Reservation of Rights

    www.greenscreens.io reserves the right and sole discretion to:

    1. Censor any cloud hosted on its servers that is deemed inappropriate.
    2. Review any account for excessive space or bandwidth utilization and to suspend service to those accounts that have exceeded allowed levels.
    3. Terminate any account for non-payment of fees, for providing fraudulent account information or fraudulent payment information.
    4. Terminate any account if the contents of its website results in, or are the subject of, legal action or threatened legal action against www.greenscreens.io or any of its affiliates or partners, without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit.
    5. Terminate any account for unsolicited, commercial e-mailing (i.e., Spam), illegal access to other computers or networks (i.e., hacking), distribution of Internet viruses or similar destructive activities, activities whether lawful or unlawful that www.greenscreens.io determines to be harmful to its other customers, operations or reputation, or for any breach of this agreement.
    6. Suspend the Service at any time for any duration of time when necessary, without penalty or liability to ourselves.

    You agree that it may be necessary for us to temporarily suspend the Service for technical reasons or to maintain network equipment or facilities.

  • 13. Limitation of Liability

    The Service is provided on an "as is" and "as available" basis and the use of the Service is at your own risk. www.greenscreens.io makes no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. www.greenscreens.io is not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by www.greenscreens.io.

    In no event will www.greenscreens.io be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.

    www.greenscreens.io, its officers, directors, owners, agents and employees shall in no way be liable to you or anyone else for any loss or injury resulting from the use of the Service or of your website.

    In no event shall www.greenscreens.io be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.

  • 14. Indemnification

    You agree to indemnify and hold www.greenscreens.io harmless from and against, and to reimburse www.greenscreens.io with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) of every nature whatsoever incurred by www.greenscreens.io by reason of or arising out of or in connection with:

    • Any breach of this Agreement by you.
    • Any infringement of any copyright, trademark, patent, trade secret or any other intellectual propriety right of any party by content on your website.
    • Illegal, pornographic, or discriminatory content on your website.

  • 15. Force Majeure

    www.greenscreens.io will not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of God, declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, the inability to obtain equipment, supplies or other facilities that are not caused by a failure to pay, labor disputes, or other similar events beyond our control that may prevent or delay service provisioning.

  • 16. Unenforceable Provisions

    If any part of this Agreement is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of this Agreement in any way.

  • 17. Governing Law

    The rights and obligations of the parties pursuant to this Agreement are governed by, and shall be construed in accordance with, the laws of the Republic of Croatia.

    You may be subject to other local, provincial or state and national laws. You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Croatia for any dispute arising under or relating to this Agreement and waive your right to institute legal proceedings in any other jurisdiction. We shall be entitled to institute legal proceedings in connection with any matter arising under this Agreement in any jurisdiction where you reside, do business or have assets.

  • 18. Age of Majority

    www.greenscreens.io does not accept agreements and payments from persons under the legal age of 18 years. By submitting your account application, you confirm that you are over 18 years of age or your parent or legal guardian has agreed to accept this Agreement on your behalf.

  • 19. Waiver

    No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.

  • 20. Entire Agreement

    This Agreement, as may be updated from time to time and posted at https://www.greenscreens.io/terms-and-conditions.html, represents the complete agreement and understanding between us with respect to the Service and supersedes any other written or oral agreement.